Introduction
Welcome to Instrumax. By accessing and using our website (https://insturmax.com.au/) and services, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our services.
These Terms govern our business transactions, product sales, and interactions with clients.
Definitions
- “Company” refers to Instrumax, headquartered in Chullora, NSW 2190, Australia.
- “User” refers to anyone accessing our website or engaging with our services.
- “Products” refer to any instruments, equipment, or solutions offered by Instrumax.
- “Services” include product support, consultations, and related assistance.
Use of Website
By using our website, you agree to:
- Not misuse the website for fraudulent, illegal, or harmful purposes.
- Provide accurate information when submitting inquiries or requests.
- Respect intellectual property rights (content, images, and materials).
- Not attempt unauthorized access to any part of the website.
Instrumax reserves the right to modify or restrict website access at any time.
Product Information & Quotation Process
- Quotation-Based Pricing: Product prices are not directly listed and are provided through formal quotes upon request.
- Requesting a Quote: Users must submit an inquiry via email, phone, or website request form to receive a price estimate.
- Quote Validity: All quotations are valid for a specified period (as indicated in the quote) and may be subject to adjustments based on availability and market conditions.
- Technical Specifications: Product specifications are provided as accurately as possible but may be subject to manufacturer updates.
Ordering & Payment
- Order Process: Orders are confirmed once the customer accepts a formal quote and provides written approval or purchase order.
- Payment Methods: Payments are processed via bank transfers, credit cards, or other agreed-upon methods.
- Invoice & Payment Terms: Payment terms will be outlined in the invoice accompanying the quotation.
- Order Confirmation: An order confirmation will be issued once payment terms are agreed upon.
Instrumax reserves the right to cancel or adjust orders if necessary.
Shipping & Delivery
- Delivery Times: Provided in the quotation and subject to change due to supply chain conditions.
- Shipping Costs: Calculated based on the destination and included in the final quote.
- International Shipping: Customers are responsible for customs duties, taxes, and import regulations.
- Risk of Loss: The risk transfers to the buyer once the product is shipped.
Returns & Refunds
- Returns Policy: Returns are only accepted if the product is defective or does not match the agreed-upon specifications.
- Return Process: Customers must contact us within 7 days of delivery to initiate a return request.
- Refunds: Refunds are processed upon inspection and approval. Shipping and handling fees are non-refundable.
- Non-Returnable Items: Custom orders, software, and perishable items are non-refundable.
Warranty & Liability
- Warranty Coverage: Products are covered by the manufacturer’s warranty, with terms specified in the quotation.
- Exclusions: Warranty does not cover damage caused by misuse, modifications, or unauthorized repairs.
- Limitation of Liability: Instrumax is not liable for indirect losses, including lost profits or operational downtime.
Intellectual Property
All website content (text, images, logos, and designs) remains the exclusive property of Instrumax. Unauthorized reproduction or distribution is prohibited.
User Conduct & Prohibited Activities
Users agree not to:
- Use the website for unlawful purposes.
- Upload harmful content (viruses, malware).
- Attempt to access restricted areas of the website.
- Misrepresent their identity or provide false information.
Instrumax reserves the right to take legal action against violations.
Privacy & Data Protection
We collect and process data in accordance with our Privacy Policy. By engaging with our services, users consent to our data handling practices.
Third-Party Links & Services
Our website may contain links to external websites. Instrumax does not control these third-party sites and is not responsible for their policies or services.
Force Majeure
Instrumax is not liable for failure to fulfill obligations due to unforeseen events, including natural disasters, supply chain disruptions, or governmental actions.
Modifications to Terms
Instrumax reserves the right to update these Terms. Continued use of our services constitutes acceptance of any revisions.
Governing Law & Dispute Resolution
- Jurisdiction: These Terms are governed by the laws of New South Wales, Australia.
- Disputes: Any disputes will be resolved through negotiation or legal proceedings in NSW courts.