1. Introduction
At Instrumax, we are committed to protecting your privacy and handling your personal data responsibly. This policy explains how we collect, use, store, and protect your personal information when you interact with us, whether through our website, business operations, or other communication channels.
By using our services, you agree to the terms outlined in this Privacy Policy.
2. Data Collection
We collect personal data through various means, including:
- Direct interactions – When you contact us via phone, trade shows, website forms, or recruitment inquiries.
- Business transactions – Sales inquiries, support requests, and service agreements.
- Website interactions – Cookies, embedded content, and comments.
3. Purpose of Data Processing
We process personal data for the following legitimate purposes:
- Sales & Support – Processing orders, responding to inquiries, and providing product support.
- Marketing & Communications – Sending promotional offers and company updates.
- Recruitment – Managing applications and employment inquiries.
- Compliance & Security – Ensuring legal compliance and protecting against fraud.
4. Legal Basis for Processing
We process personal data under the following legal bases:
- Contractual Necessity – Fulfilling orders and service agreements.
- Legitimate Interest – Business development, security, and operational improvements.
- Legal Obligations – Compliance with applicable laws and regulations.
- Consent – Marketing communications (with the option to opt-out).
5. Data Sharing
We share your data only when necessary and in compliance with privacy laws:
- Service Providers – Shipping companies, suppliers, and payment processors.
- Local Sales Agents – To respond to regional inquiries and improve service.
- Legal Authorities – When required to comply with legal obligations.
6. Data Security
Instrumax employs robust security measures to protect personal data, including:
- Secure storage on restricted-access servers.
- SSL encryption for online transactions.
- Strict data retention policies to minimize unnecessary storage.
We do not store credit card details. Payment transactions are encrypted and processed securely.
7. Data Retention
We retain personal data only as long as necessary for the purposes stated:
- Comments – Retained indefinitely for moderation and approval.
- User Profiles – Stored until account deletion is requested.
- Business Transactions – Maintained for record-keeping and legal compliance.
8. Your Rights
Under applicable data protection laws, you have the right to:
✅ Access – Request details of the data we hold about you.
✅ Correction – Update or correct inaccurate information.
✅ Erasure – Request deletion of your personal data (subject to legal obligations).
✅ Objection – Withdraw consent for marketing communications.
To exercise these rights, contact us via our website.
9. Cookies & Website Tracking
We use cookies and similar technologies to enhance user experience:
- Comments Cookies – Store user details for convenience (valid for 1 year).
- Login Cookies – Maintain session details (expire after 2 days or 1 year, depending on preference).
- Embedded Content – External media may track interactions and collect data.
10. Third-Party Content & External Links
Our website may contain embedded content (e.g., videos, articles) from third-party sites. These websites may collect data, use cookies, and track interactions independently. We recommend reviewing their privacy policies.
11. Policy Updates & Notifications
We periodically update our Privacy Policy to reflect regulatory changes and improvements. Updates will be posted on our website, and significant changes will be communicated accordingly.
12. Contact Information
For privacy-related inquiries or to exercise your data rights, please contact us at:
📍 Instrumax HQ, Chullora, NSW 2190, Australia
📞 +61 482 039 443
🌐 Website